Appointments Policy


At The Dental Practice we do not discriminate on the basis of age, sex, gender, religion, disability, medical or dental status when making appointments to see patients. 

All appointments are offered on a first-come first-served basis. Appointments may be prioritised for certain patient groups e.g. for children during school holidays and after 3.30 during term time.

Patients are allowed to choose which dentist they prefer to see, and every effort will be made to accommodate patients’ wishes.

We make every effort to see patients on time and certainly within 15 minutes of the appointment time. If the dentist is running late, patients will be offered a chance to re-book their appointment as a priority. Patients may have to be rebooked if they arrive 10 minutes or more after their appointment time.

In order to utilise our time best, we may occasionally have appointments available at short notice. Please let us know if you are able to attend at short notice.

opening hours

We are open from 9.00am – 5.00pm, Monday to Friday.

Outside these times our answer phone message will give details of emergency (out of hours) arrangements. Patients for private treatment may be seen by special arrangement.

cancellations and charges

We may need to phone you to cancel or amend your appointment. Please ensure that we have your up-to-date mobile or other telephone number. Please tell us if you would like SMS text message reminders.

Cancellations must be made with a minimum of 24 hours notice if possible. All cancellations made within the same treatment session will be classed as “failed to attend”. There are no charges for failed appointments for NHS treatment.

We reserve the right to refuse further treatment to patients who fail to attend two consecutive appointments or any three out of five consecutive appointments.

 A deposit of £10 will be taken for treatment that is outside the NHS


If you have an emergency please phone us as early as possible in the day. We will endeavor to arrange an appointment within 24 hours wherever possible.

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